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    24/7 Virtual Business Partner

    At Night and Day PA we are able to support your business 24 hours a day, 365 days a year. Perhaps your business already works 24 hours – staffing a company overnight can be up to 300% more expensive than during normal working hours. Coupled with the requirements for paying PAYE, National Insurance and numerous other expenses, it soon equates to a company making a minimal profit, or even a loss, for the nights that they are open. Outsourcing your telephony overnight enables you to minimise these vast expenses yet still provide a personal service for your clients. If you don’t operate 24/7 yet, which of your competitors do? Not only does 24-hour business support increase your opening times here in the UK, but it also enables you to work with countries in different time zones. Could someone in Sydney use your Services? Extending your opening hours to whichever market you target is inevitably positive for your business.
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    24/7 Telephone Answering

    Our Telephone Answering service enables your calls to be handled in a professional, polite and enthusiastic way no matter where you are or what you are doing. Telephone Answering isn’t just Answering the Telephone. Our Telephone Answering service covers a broad spectrum of possibilities to help out in your business:- Message Taking Switchboard and Call Transfer Order Taking Order Processing Payment Processing Diary Management 24 Hour Call Out Engineer Escalations Management Emergency Helplines All services have some similarities though – our messages can be instantly sent by SMS Text Message, Fax or Email keeping you informed at all times. Our enthusiasm and commitment to your company ensures your clients are confident they are talking to you or your business directly with a daily report sent by email to ensure you never miss a call.
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    Administration Support

    Let us deal with your routine administration tasks while you concentrate on managing and growing your business. Your dedicated PAs can monitor your email inbox for you every day, each morning or just while you are on holiday. That way, emails are responded to efficiently and urgent matters are brought to your immediate attention. Your PAs can respond to your clients if you wish. This can involve sending a personalised email to your client advising them you are unable to reply until another date. We can respond to website enquiries or email copy invoices from your account directly to your clients. We can help you with data cleansing, set up and update a CRM database ensuring you utilise full functionality of your system. We can look after your Social Media or Live Chat options. We can assist your marketing campaign by taking an enquiry, sending a brochure or booking an appointment. If a brochure is sent out, a confirmation telephone call can be made by your PA. This ensures the brochure has been received and whether any further information would be helpful to assist a decision. A professional no-pressure approach is essential in all instances.
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    Diary Management

    As flexible as our services, our Diary Management is no exception. At Night and Day PA we can accommodate anything from your hand-written paper diaries where we can fax your daily appointments each day, through to a fully managed and supported online diary system for you to log into on your mobile device while we book your appointments. CRMS (customer relationship management systems) are increasingly popular and our system can integrate into your CRM too. We have extensive experience of these systems and can either utilise yours or recommend one should you prefer. Your dedicated PAs will appear as your receptionist in your practice or office to provide a seamless appointments desk, even when you are unavailable. We can take bookings for a wide range of services – we have many years of experience in booking Osteopathy Appointments, Beauty Treatments, Boiler Services, Healthcare, Cleaning Services, Sexual Health Appointments, Will Writing Services, Travel, Accommodation and many other areas.
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    Helpdesk/Order Taking

    We provide a 24/7 Customer Services Helpdesk utilising your company’s fault logging software or using our own systems. We have extensive experience in this field ranging from a sophisticated Jira ticket system to a simple spreadsheet. A pre-determined escalation process will be established ensuring there are no delays in fault logging and alerting the on call contact(s). There are no boundaries. Our 24/7 security monitoring provides worldwide cover and we work closely with our customers to ensure rotas and contacts are kept fully updated at all times. You can contact your specialist PA at any time. Ongoing education and training is essential for excellent knowledge of yourself, your products and services. Our dedicated team of specialists answer customer queries including sizing, measuring and stock availability 24/7, 365 days a year, resulting in increased sales. Our knowledgeable Personal Assistants act as your customers’ first point of contact and they ensure that any problems or questions are resolved expertly and efficiently.
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    Holiday Cover

    For small businesses, holidays mean closing your business down. Not any more… Outsourcing your telephone calls for your holiday period is a modern solution to a historic business problem. Your PAs will take care of your callers in your absence to ensure they are looked after while you take a well-earned break. Holiday cover can be provided in one of two ways: We can advise your callers of your movements and advise them, personally, when their enquiry will be dealt with. We can sustain your “open” image, ensuring your business runs while you’re away to minimise the appearance of downtime to your clients.
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    Multi-Lingual Secretarial Services

    Dictation files can be sent to us for transcription 24/7, 365 days a year working to meet your deadlines. Handwritten documents can be scanned, forwarded by email and prepared utilising your preferred font, format and/or utilising a corporate template. Completed reports can be sent for formatting, proof-reading/correction and grammar checking. Presentation slides can be prepared in accordance with your brief, completed slides can be finished professionally. Our Multi-Lingual Secretaries are specialists in the Legal, Financial and Property Sectors.. Our Secretaries are all UK based, highly experienced and observe the highest levels of confidentiality. No minimum requirement and no contract period.
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    Outbound Calling

    Night and Day PA can support, manage or take over your outbound calling campaigns. We can help your business to:- • Catch up on missed leads • Remind customers of appointments • Remind customers of your company • Capture data • Cleanse data • Follow up on sales leads We can complete your outbound calling campaigns successfully and to a deadline. We have a specially trained team to make sure these projects are carried out effectively, providing you with the best possible results. Regular client reporting ensures your campaign remains on target at all times.
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    Telephone Number Provision

    How much does a phone call really cost? 01 & 02 numbers relate to specific locations in the UK and are used for homes and businesses. Calls to these numbers from landlines usually cost up to 10p per minute and mobiles can be up to 40p per minute. Most call providers offer packages that allow calls free of charge at certain times of the day. 03 numbers can be used as an alternative to more expensive 08 numbers. Calls cost no more than to geographic numbers and must be included in inclusive minutes and discount schemes in the same way. Calls from landlines are typically charged up to 10p per minute and from mobiles up to 40p per minute.
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    White Labelling

    We can 'become' your company. Particularly suitable for VA's and private sectors businesses who are wanting to extend their working time without the associated staffing costs. We offer intelligent and informed responses for your customers.
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    Live Chat Support

    We are able to offer live chat support 24/7. We are able to login to your live chat system on your behalf and 'white label' your own in house live chat facility.
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    Social Media Support

    We can manage all aspects of your social media from Tweeting once a day to providing fully responsive customer service for your customers/clients on various platforms.
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    PA for a Day

    We can be your 'Girl Friday' or any other day of the week! We can do your online shopping for you, book your dinner reservations or any other tasks, big or small!