This Policy explains how Night and Day PA (Nightanddaypa Limited) treats your and your customers’ data that Night and Day PA accrues in the provision of its service and how we comply with the relevant privacy regulations from time to time, including GDPR.

In short, Night and Day PA only collects that data which is required to provide the service. We don’t frivolously manipulate it, sell it, aggregate it for other people or otherwise use it for anything other than for telephone answering, managed live chat or personal assistant services.

The use of any service offered by Night and Day PA shall indicate acceptance of this policy.

We are committed to subjecting all personal data received in accordance with the UK Government Data Protection Act 1998 (DPA) and also ensuring that data received about any European Union or Swiss national is handled in accordance with the EU General Data Protection Regulation (GDPR). If there is any conflict between the policies in this Privacy Policy and the DPA or GDPR policies, the GDPR shall prevail.

What information do we collect?

We collect a variety of information depending on which service you use:

Night and Day PA Telephone Answering and Personal Assistant Services

We collect information about you when you register with us or place an order for our services. The information we collect will be directly related to your business and may include personal and sensitive details, such as, but not limited to, the following:

• Name, email, job title and contact numbers
• Business address and payment details
• Business process information
• Third party personal data. Depending on the Night and Day PA products used/purchased we may collect or allow you to provide us with third party personal data.
The information that we may collect is name, email address, other contact information

and any other information relayed to us by the relevant third party. This may be done to allow you to provide access to certain products and systems to others within your organisation or to allow us to send information from our system to others on behalf of one of your callers or live chat visitors or yourself. We will not use this information for any purpose which is not compliant with our Privacy Policy.

Night and Day PA live chat services and related products

We collect information about you when you register with us or place an order for our services. The information we collect will be directly related to your business and may include personal and sensitive details, such as, but not limited to, the following:
• Name, email, job title and contact numbers
• Business address and payment details
• Business process information
• Geo-location data – Night and Day PA may have access to geo-location data as indicated by your IP address. We collect and process IP addresses of all devices where some of our services are made available on (i.e. Night and Day PA live chat services). Collecting and processing your geo-location data refers to mobile devices as well as computers.
• Third party personal data. Depending on the Night and Day PA products used/purchased we may collect or allow you to provide us with third party personal data. The information that we may collect is name, email address and other contact information. This may be done to allow you to provide access to certain products and systems to others within your organisation or to allow us to send information from our system to others on behalf of one of your live chat visitors or yourself. We will not use this information for any purpose which is not compliant with our Privacy Policy.

Night and Day PA Live Chat Service Cookies

Cookies are used while using Night and Day PA Live Chat Services.
The cookies enable us to quickly confirm the identity of a chat visitor and allow us to track the pages they have visited and if they have visited the site previously which allows our system to either greet them differently as a returning user or allows our chat operators to see what page they are currently on and which page they came from to offer the most effective service possible.

The cookies are used solely with the purpose of personalising the chat experience for a particular user

Call Recording

We may record telephone conversations but only for specific purposes, which will meet one or more of the following conditions so as to be deemed lawful under GDPR:
1. The parties involved in the call have given consent to be recorded
2. Recording is necessary in order to fulfil a contract
3. Recording is necessary for compliance with a legal obligation
4. Recording is necessary to protect the vital interests of a data subject or another person
5. Recording is in the public interest, or necessary for the exercise of official authority
6. Recording is in the legitimate interests of the recorder, unless those interests are overridden by the interests of the participants in the call
Call recordings are stored on a secure server in compliance with applicable regulations.
Call recordings are recorded on your behalf as a customer of Night and Day PA, and it is your responsibility to ensure that you have discharged your duties under applicable regulations to those people contacting us via a divert from you or your business or a number owned or rented (from us or a third party) by you or your business.

Website

We also collect information when you voluntarily complete web forms, customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.

How will we use the information about you?

Night and Day PA’s main purpose of gathering personal data and users’ other information is to maintain and ensure safe and guaranteed services and fulfil our contractual obligations. We collect information about you to process your order, manage your account and, if you agree, to email or telephone you about other products and services we think may be of interest to you.

We use your information collected from the website or through other correspondence methods during setup of your service to personalise your service to your business based on the information you provide.

Night and Day PA reserves the right to disclose personal data and other information relating to the user to third parties, natural persons or entities providing services to us or acting as our agents as part of our provision of the service (credit card/payment processing, customer/support services, email, text messages providers or others).

On your request we can provide you with a list of entities which may have access to personal data you provide us due to the fact that we cooperate with them and/or use their services. We ensure these entities have access only to this part of the data which is necessary for the proper service provision. Night and Day PA shall make sure the processing of data disclosed to any entities is in compliance with our Privacy Policy and the currently effective law.

Personal data can be disclosed to entities into which our company is merged, or to which our assets, site or operations have been transferred. Mentioned entities will be able to use your personal information under the terms of this Privacy Policy. We will notify you if any of these events occur by updating this Privacy Policy and, if practically possible, via other means.

We will not transfer your personal data originating in the EU and Switzerland to third parties unless we ensure such third parties are obliged to provide at least the same level of privacy protection to your personal data as required by the EU GDPR. We will only transfer data to our agents/third party service providers (such as consultants, accountants, lawyers, and other service providers) who need the information in order to provide services to or perform activities on behalf of Night and Day PA, and only for a purpose consistent with this Privacy Policy.

Website

We will use your information collected from the website to personalise your repeat visits to our website. Night and Day PA will not share your information for marketing purposes with other companies.

Our website includes features such as live chat and other social media features, such as the ‘Facebook Like button’ and widgets, such as the ‘Share This button’. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Live chat and other social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.

Marketing

We would like to send you information about products and services of ours and other companies we partner with which may be of interest to you.
If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes.
If you are already subscribed to Night and Day PA for marketing purposes and wish to no longer be contacted, please email us on enquiries@Night and Day PA.co.uk

Access to your information and deletion

You have the right to request a copy of the information we hold about you and on your behalf, and also to request such information be deleted. If you would like a copy of some or all of your personal information or would like a deletion, please email or write to us at the following address:

Night and Day PA, Owen Ave, Hessle HU13 9PD

We may make a small charge for this service. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

If you believe that any information we are holding on you is incorrect or incomplete, please email us on adminteam@nightanddaypa.co.uk. We will promptly correct any information found to be incorrect.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:
• By email on adminteam@nightanddaypa.co.uk
• By telephone 01482 661160
• By post to Night and Day PA, Owen Ave, Hessle HU13 9PD